Shipping Policy

Thank you for shopping with us! We are committed to processing and shipping your order as quickly and carefully as possible.

1. Order Processing

Orders are typically processed within 3–7 business days after your order has been successfully placed.

Please note that processing times may be longer during:

• Holidays
• Sales and promotional events
• Product launches
• High-volume ordering periods
• Unexpected business or shipping delays

Orders are processed Monday through Friday, excluding major holidays.

2. Shipping Times

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Estimated delivery times depend on the shipping method selected at checkout and the destination.

Please note: Shipping times are estimates and are not guaranteed delivery dates.

We are not responsible for delays caused by the shipping carrier, weather, natural disasters, holidays, incorrect or incomplete addresses, or other circumstances outside of our control.

3. Shipping Fees

Shipping charges are calculated and displayed at checkout based on the items purchased, shipping destination, package size, weight, and shipping method selected.

All shipping fees are non-refundable.

We are not responsible for additional shipping costs resulting from an incorrect, incomplete, or undeliverable address provided by the customer.

4. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your shipping information before completing your purchase.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.

5. Lost, Stolen, or Missing Packages

Once an order has been shipped and transferred to the shipping carrier, we are not responsible for packages that are:

• Lost by the carrier
• Stolen after delivery
• Misdelivered by the carrier
• Delayed in transit
• Marked as delivered but not received

If your tracking information shows that your package was delivered but you cannot locate it, please first check the shipping carrier.

Customers may also contact the shipping carrier directly to open a missing-package investigation.

6. Promotions, Coupons, and Discount Codes

Customers are responsible for entering valid promotional codes, coupons, and discount codes at checkout.

We are not responsible for promotional codes or coupons that are not entered correctly, have expired, or are otherwise unavailable after an order has been placed.

7. Shipping Delays

While we do our best to ensure orders are processed and shipped promptly, we cannot guarantee delivery dates.

Shipping delays may occur because of circumstances beyond our control, including carrier delays, severe weather, holidays, natural disasters, transportation disruptions, or other unforeseen events.

8. Contact Us

If you have questions regarding your order or shipping, please contact JSPICELLC through the contact information provided on our Shopify website.

Important Notice

By placing an order with JSPICELLC, you acknowledge and agree to the terms of this Shipping Policy including our policies regarding processing times, shipping fees, carrier delays, lost or stolen packages, and incorrect shipping addresses.