Terms of service

Terms of Service

Welcome to JSPICELLC. These Terms of Service govern your use of our website and your purchase of our products, including cups, journals, candles, and other merchandise.

By accessing our website or placing an order, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.

1. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms of Service.

You may not:

  • Use our website for fraudulent or unlawful purposes.
  • Attempt to interfere with or damage the operation of our website.
  • Attempt to gain unauthorized access to our website, accounts, or systems.
  • Copy, reproduce, modify, distribute, or use our website content without permission.
  • Submit false or misleading information when placing an order.

We reserve the right to refuse service, cancel orders, or restrict access to our website when we reasonably believe these Terms of Service have been violated.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, and other product information displayed on our website are accurate.

However, actual product colors may vary depending on your device, monitor, screen settings, lighting, and other factors.

We reserve the right to:

  • Change product descriptions or pricing.
  • Discontinue products.
  • Limit product quantities.
  • Correct errors or inaccuracies.
  • Modify product availability without prior notice.

Product availability is not guaranteed until your order has been accepted and confirmed.

3. Orders

When you place an order through our website, you are making an offer to purchase the products selected.

We reserve the right to accept or decline any order for any reason, including but not limited to:

  • Product availability
  • Pricing errors
  • Inventory issues
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping limitations

If we cancel an order after payment has been processed, any applicable refund will be issued to the original payment method.

4. Pricing and Payments

All prices displayed on our website are subject to change without notice.

You agree to provide accurate and complete billing and payment information when placing an order.

We are not responsible for delays or order issues caused by incorrect billing information provided by the customer.

Taxes and applicable charges may be added to your order as required by law.

5. Promotions, Coupons, and Discount Codes

Promotional codes, coupons, and discounts may be subject to additional terms and restrictions.

Customers are responsible for entering promotional codes correctly at checkout.

We are not responsible for promotional codes or coupons that are not entered correctly, have expired, or are otherwise unavailable after an order has been placed.

Discounts cannot be applied retroactively unless approved by JSPICELLC.

We reserve the right to modify, suspend, or cancel promotions at any time.

6. Shipping

Orders are generally processed within 3–7 business days.

Shipping times are estimates and are not guaranteed delivery dates.

For complete information regarding processing times, shipping charges, carrier delays, lost or stolen packages, and incorrect shipping addresses, please review our Shipping Policy.

By placing an order, you acknowledge and agree to our Shipping Policy.

7. Returns, Refunds, and Exchanges

All sales are subject to our No-Return Policy.

Please review our Return/Refund Policy before placing an order.

If your order arrives damaged, defective, or incorrect, you must contact us within the timeframe specified in our applicable policy.

We reserve the right to request photographs, order information, and other documentation before determining whether a resolution is available.

8. Lost, Stolen, or Delivered Packages

Once an order has been transferred to the shipping carrier, we are not responsible for packages that are lost, stolen, delayed, or marked as delivered but are not received by the customer.

Customers should contact the applicable shipping carrier regarding delivery issues and missing packages.

9. Customer Information

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting us.

You are responsible for maintaining the accuracy of your information, including your name, email address, billing information, and shipping address.

We are not responsible for problems caused by inaccurate or incomplete information provided by the customer.

10. Intellectual Property

All content appearing on our website, including but not limited to:

  • Logos
  • Business names
  • Product photographs
  • Product designs
  • Graphics
  • Text
  • Images
  • Videos
  • Marketing materials
  • Website design

is owned by or licensed to JSPICELLC unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.

11. User-Submitted Content

If you submit reviews, photographs, comments, testimonials, or other content to JSPICELLC, you represent that you have the right to submit that content.

By submitting content, you grant JSPICELLC permission to use, reproduce, display, and share that content for business, marketing, advertising, and promotional purposes, unless otherwise prohibited by law.

You agree not to submit content that is unlawful, abusive, threatening, defamatory, fraudulent, or infringing upon another person's rights.

12. Third-Party Services

Our website may use third-party services, payment processors, shipping providers, applications, or other services.

Your use of third-party services may be subject to those providers' own terms and policies.

We are not responsible for the actions, policies, services, or failures of third-party providers.

13. Disclaimer

Our website and products are provided on an "as available" basis.

To the extent permitted by law, JSPICELLC makes no warranties regarding uninterrupted website availability, error-free operation, or that the website will always be free from viruses or other harmful components.

Nothing in these Terms of Service is intended to exclude any rights or protections that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, JSPICELLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or purchase or use of our products.

This limitation does not apply where liability cannot legally be limited or excluded.

15. Indemnification

You agree to indemnify and hold harmless JSPICELLC, its owners, employees, contractors, and representatives from claims, damages, liabilities, losses, and expenses arising from your:

  • Violation of these Terms of Service.
  • Misuse of our website.
  • Violation of applicable laws.
  • Infringement of another person's rights.
  • Fraudulent or unauthorized use of our website.

16. Privacy

Your use of our website is also subject to our Privacy Policy.

We may collect and process information necessary to operate our website, process orders, communicate with customers, provide customer service, and fulfill legal or business obligations.

17. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective when posted on our website unless otherwise required by law.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms of Service.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which we operates, without regard to conflict-of-law principles.

19. Severability

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

20. Entire Agreement

These Terms of Service, together with our other applicable policies posted on our website, constitute the agreement between you and JSPICELLC regarding your use of our website and purchase of our products, except where additional terms are expressly provided.

21. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, please contact us through the contact information provided on our Shopify website.

Acknowledgment

By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service and our applicable store policies.

Thank you for shopping with JSPICELLC!